Refund Policy

Effective Date: May 22, 2026 | Last Updated: May 22, 2026

1. Introduction

At Taco Time, we are deeply committed to delivering high-quality food and an exceptional customer experience. We understand that issues can arise, and we want to ensure that every customer is treated fairly and with respect. This Refund Policy outlines the circumstances under which refunds, exchanges, or credits may be issued for orders placed through our website tacotime-food.top or any affiliated ordering platform.

This policy is governed by applicable United States federal and state consumer protection laws, including but not limited to the Federal Trade Commission (FTC) Act and relevant state-level food service regulations. We are committed to complying with all applicable legal requirements and maintaining transparency in our business practices.

2. Eligibility Conditions for Refunds

Refunds may be granted under the following circumstances:

• Incorrect Order: You received an item or meal that is different from what you ordered.
• Missing Items: One or more items from your order were not included in your delivery or pickup order.
• Food Quality Issues: The food received was spoiled, undercooked, overcooked, or otherwise unacceptable and inedible upon receipt.
• Allergic Reactions Due to Mislabeling: If a food item contained an allergen that was not disclosed in our menu description and caused an adverse reaction.
• Order Not Delivered: Your delivery order was never received and cannot be confirmed as delivered by our delivery partner.
• Duplicate Charges: Your payment method was charged more than once for a single order.
• Technical Errors: A technical malfunction on our website caused an incorrect order or unintended purchase to be processed.

Refund eligibility is subject to verification by our customer service team. Taco Time reserves the right to request photographic evidence or additional information before processing any refund request.

3. Timeframes for Refund Requests

To be eligible for a refund, you must contact us within the following timeframes:

Requests submitted after these timeframes may not be eligible for a full refund. However, Taco Time will review all requests on a case-by-case basis and may offer store credit at our discretion.

4. Non-Refundable Items and Services

Certain items and circumstances are not eligible for refunds. These include:

• Change of Mind: Refunds will not be issued if you simply changed your mind after placing and receiving your order.
• Partially Consumed Orders: If a significant portion of the order has been consumed, a refund will generally not be granted unless there is a documented quality or safety issue.
• Special Promotions and Discounted Items: Items purchased using promotional codes or as part of limited-time discount events are non-refundable unless there is a quality defect.
• Gift Cards and Store Credits: Gift cards and promotional store credits are non-refundable and cannot be exchanged for cash.
• Delivery Fees: Delivery charges are generally non-refundable unless the order was not delivered at all.
• Catering Deposits: Non-refundable deposits made for catering or large group orders, as specified at the time of booking.
• Customer-Caused Issues: Issues arising from incorrect delivery addresses, unavailability of the customer at the time of delivery, or other customer-caused errors are not eligible for a refund.

5. How to Request a Refund — Step-by-Step

To initiate a refund request, please follow these steps carefully:

1. Step 1 — Contact Us Promptly: Reach out to our customer service team via email at [email protected] or visit our website at tacotime-food.top within the applicable timeframe outlined in Section 3 above.
2. Step 2 — Provide Your Order Information: Include your full name, order number, order date, the items in question, and the email address used at the time of placing the order.
3. Step 3 — Describe the Issue: Clearly explain the nature of your complaint or the reason for requesting a refund. Be as specific as possible to help us resolve your issue quickly.
4. Step 4 — Submit Evidence (if applicable): Attach photographs or screenshots of the issue, such as images of incorrect items, food quality problems, or billing discrepancies. This significantly accelerates the review process.
5. Step 5 — Await Confirmation: Our customer service team will acknowledge your request within 1–2 business days and may request additional information if necessary.
6. Step 6 — Resolution: Once your request has been reviewed and approved, we will notify you of the outcome via email and initiate the refund or credit accordingly.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time varies depending on your original payment method:

Please note that these are estimated timeframes and may vary depending on your financial institution or payment processor. Taco Time is not responsible for delays caused by banks or third-party payment providers. If you have not received your refund after the stated period, we recommend contacting your bank or card issuer for further assistance before reaching out to us.

7. Partial Refunds

In certain circumstances, only a partial refund may be granted. These situations include:

• Only a portion of the order was incorrect or missing, while the rest of the order was received as expected.
• The customer accepted and consumed part of the order before reporting a quality issue.
• Items were damaged during delivery, but some items in the order were delivered in acceptable condition.
• A promotional discount was applied to the original order, and only a proportionate refund is applicable.

The amount of any partial refund will be calculated based on the individual item prices as listed at the time of the order. Our customer service team will communicate the partial refund amount clearly before processing.

8. Exchange Policy

Due to the perishable nature of food products, direct item exchanges are not possible for most orders once they have been prepared and delivered. However, in cases where an incorrect item was delivered, we may offer the following solutions:

• Re-delivery of the Correct Item: Subject to availability and operating hours, we may arrange to deliver the correct item at no additional charge.
• Store Credit: If re-delivery is not feasible, we will issue store credit equivalent to the value of the incorrect or missing item.
• Full Refund: If neither a re-delivery nor store credit is acceptable, a full refund for the affected item(s) will be processed.

For catering or large group orders, exchange requests must be communicated at least 48 hours before the scheduled service time. Modifications or exchanges requested after this period may not be accommodated.

9. Cancellation Policy

We understand that plans can change. Our cancellation policy is as follows:

9.1 Standard Online Orders

• Before Preparation Begins: If you cancel your order before our kitchen has begun preparing it, you are entitled to a full refund. Please contact us immediately at [email protected].
• After Preparation Has Begun: If your order is already being prepared, cancellations may not be accepted, or only a partial refund may be issued at our discretion.
• After Dispatch for Delivery: Orders that have already been dispatched for delivery cannot be cancelled, and no refund will be issued unless the order is not delivered.

9.2 Catering and Large Group Orders

• Cancellation more than 72 hours before the event: Full refund, minus any non-refundable deposit.
• Cancellation between 24 and 72 hours before the event: 50% refund of the total order value, minus any non-refundable deposit.
• Cancellation less than 24 hours before the event: No refund will be issued, as ingredients and staffing will already have been arranged.

9.3 Scheduled Future Orders

Orders scheduled for future dates may be cancelled or modified at no charge up to 48 hours before the scheduled preparation time. Cancellations within 48 hours of the scheduled time are subject to the standard cancellation terms above.

10. Dispute Resolution Process

If you are dissatisfied with the outcome of your refund request, we encourage you to follow our dispute resolution process:

10.1 Internal Review

You may request an escalated internal review by emailing [email protected] with the subject line "Refund Dispute — [Your Order Number]". A senior member of our customer service team will review your case and respond within 5 business days.

10.2 Chargeback Rights

As a customer in the United States, you have the right to dispute a charge with your bank or credit card issuer if you believe a billing error has occurred. This process, known as a chargeback, is governed by the Fair Credit Billing Act (FCBA). We encourage you to attempt to resolve the issue with us directly before initiating a chargeback, as we are committed to finding a fair resolution.

10.3 FTC and Consumer Protection Resources

You also have the right to file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or your state's consumer protection agency if you believe your consumer rights have been violated.

10.4 Informal Mediation

Before initiating any formal legal proceedings, both parties agree to make a good-faith effort to resolve any dispute through informal mediation. This includes direct communication, negotiation, and, if necessary, the use of a mutually agreed-upon neutral mediator.

11. Changes to This Refund Policy

Taco Time reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website at tacotime-food.top with an updated effective date. We encourage customers to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Information for Refund Requests

If you need to submit a refund request, have questions about this policy, or require further assistance, please do not hesitate to contact us using the information below:

This Refund Policy was last updated on May 22, 2026. Thank you for choosing Taco Time. We value your business and are committed to making every experience a positive one.